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Frequently Asked Questions

Top 6 most asked questions:

1. I have ordered a product, but I have not heard if it has been sent. When will my package be delivered?

2. I want to buy a product, but I cannot get it into my shopping basket. How is that possible?

3. I have received a product, but it is not what I wished. What do I have to do?

4. I have received a broken/damaged product. What do I have to do?

5. I have ordered a product, but it is missing a part. What do I have to do?

6. I have a complaint. What can I do?

 

 

 

Quickly navigate to:
Return | Damaged/broken product | Payment | E-mail subscription | Delivery | Delivery time | Enquiry

 

Return

I have received a product, but it is not what I wished. What do I have to do?
You can return the product to us within 90 days, free of charge. When you go the page Returns, you will find a page with a comprehensive return procedure from Techniparts B.V.
ATTENTION: Your product can not have any signs of being used. It is your responsibility to ensure that the products we receive are in re-sellable condition. If the goods are damaged or show signs of being used that are beyond the bare minimum to test if the products function as they should, we will retain the right to charge these costs. Besides that, you cannot return the following products: consumables such as furniture oil, paint, cleaning goods from which the packaging is opened, traded or swapped vouchers or coupons. Products which are sent unmounted, cannot be taken back after being mounted. You can always Contact us if you have any doubt.

I have returned a product, but I have not heard anything. What can I do?
Your return sending will be processed by our magazine within 10 days. You have waited 10 days and still haven’t heard anything? Please contact us at info@techniparts-online.com with your question and phone number.

Damaged or missing a part

I have received a broken/damaged product. What do I have to do? 
Make photos of the damage and of the box it arrived in. These photos you can send to info@techniparts-online.com. Please mention your order number and a clear explanation of which parts are damaged/missing. Most problems are solved within 48 hours. However, some situations can last a little longer. This depends on the severity and cause of the damage.

I have ordered a product, but it is missing a part. What do I have to do? 
You can send us an e-mail with your order number and which part(s) you are missing. To prevent misunderstandings, we also ask you to send your photos. We will ensure that new parts will be sent to you.


Payment

I have returned a product, but the money has not been refunded. What do I have to do?
After we have received your product, it will be checked. If everything is okay, we will refund the money, within 14 days after you have canceled the order, to the bank account from which the original order was placed. If you have not heard from us after these 14 days, we ask you to contact us.

My order status says “wait for payment”, while I already paid. What does that mean?
When you have not paid with IDEAL or PayPal, processing the payment will be slower. With the transaction the payment does not come directly to us. Have you paid with a transfer, then it is also possible you forgot to note your order number. When that happens, we will have to handle the transfer manually, which takes a longer amount of time. If the status of your order is still “waiting for payment” after 5 days, please contact us.

All prices are shown without taxes, unless said otherwise.

Product


E-mail inschrijving


I want to buy a product, but I cannot get it into my shopping basket. How is that possible?
Next to the product there is “receive an e-mail when we have new stock”. This means that neither we nor our supplier has the product in stock. When you leave your e-mail address, you will receive an e-mail when the product is back in stock. Unfortunately, we can give you no indication of how long this will take.

The product says “receive e-mail when in stock”. What does that mean?
See the answer to the previous question.


Delivery

Ordered for 15:00, shipped the same day
When you place an order earlier then 15:00 on a business day, we will ship most of our product the same day. Each article will have a time indication when we can ship the product. We try our best to deliver each product as soon as possible. We are partly depended on certain external parties. Because of this we cannot ensure 100% the delivery is not delayed.

Can I give my order a time, at which the delivery is made?
Unfortunately, we have no influence on delivery at a special time. However, you will receive on the day of delivery a Track & Trace code, where you can get a time indication. This is only for small packages. The larger packages planned by the drivers themselves. You will still see the delivery day.

I live on the Wadden islands. Is it possible to deliver to my house?
Yes, we can send to the Dutch islands (Texel, Vlieland, Terschelling, Ameland, Schiermonnikoog)
The delivery op the Wadden islands is 1-2 days longer as the rest of the Netherlands.

I live near your location and would like to come to look at a certain product, is that possible?
Yes, however you should call in advance. We have no showroom where every product is shown and not every product is in stock. That is why we advise you to call up front when you plan on coming over and which product you would like to see. We will make sure the product is available in our location.

Delivery time

What is the delivery time of the product?
The delivery time is noted next to every product. When we have the product in stock, the rule of “Ordered for 15:00, shipped the same day” is applied. Is the product not in stock? Then the delivery time is slightly longer and will be shown in the number of days it takes to ship. We will try our best to ship as soon as possible. If this is not possible, we shall inform you.

I have ordered a product, but I have not heard if it has been sent. When will my package be delivered? 
Your product is not in stock. The delivery time of the product is shown on the product page, but you can also log in to look at the status of your product. When we ship the product, you will receive an e-mail at 06:00 in the morning that your product will be shipped and possibly a Track and Trace code. With this code, you can see when your product will be shipped/delivered. It might be that the e-mail has ended up in your spam-box.

I have logged in to look at the status of my order, but it only says ‘paid’. What does that mean?
Your order has been processed successfully. But we have not got the product in stock and thus cannot deliver it to you. When we receive the product, we will show this next to the product e.g. 5-7 days. This means the product will be with us in the next 5 to 7 business days. Has this time passed and you have not heard of us? You can always contact us to ask about de delivery time of your product. Here is a list of all of the statuses. 

Waiting for payment: Your payment has not been received by us. 
Paid:  the payment has been received, but the product has not been shipped. This may be because the product was not in stock.
Sent: We have shipped your package. Look at the possible Track and Trace code to look at the delivery time and date.

My ordered product had a delivery time. However, this date has passed and I have not received my product. When can I expect my order?
We try our best to inform you about the delivery date and when your order has been delayed. Have you not been informed by us, then we advise you to look into the delivery time of the product(s) you ordered. It is possible that the delivery time has been changed in the meanwhile. If it has not changed, you can always contact us.

Do you have a complaint?
We can hardly imagine you might because we value service greatly. But unfortunately, it can happen that something does not go according to your wishes. In that case, we try our utmost best to solve the problem for you. If you have got a complaint unexpectedly, you can always reach us. The best wa to do this is to calls us on (+31)0384601232 or send an e-mail to info@techniparts-online.com. We shall take your complaint into consideration and respond within 14 days. Your complaint can be about our products, but also about or service. When you, as a professional customer, are not stratified regarding the handling of your complaint, you can go to Thuiswinkel through www.thuiswinkel.org.

Enquiry

I would like to order more then 5 pieces of a product. Can I get a discount?
We advise you to call us or send us an e-mail. With the product and the quantity we can perhaps offer you a discount.