It can always happen that a product or service is not what you expected it to be, the delivery or the order was wrong. When it happens, you can always return or swap your products.
Attention, custom made parts cannot be swapped or returned.
Requirements of returning products
Reason is not obligated
14 days’ time to change your mind about our products
The full payment without shipping costs will be send back 14 days after the return
Broken product? In 90% of the cases we can ship a new product within 10 days
Broken product? Please let us now as soon as possible
Damage done while to product was in transport, must be reported within 10 business days after delivery to qualify for guarantee.
You can call us at (+31)0384601232 of mail to firstname.lastname@example.org to start the return process of the product you would like to return of swap. We will discuss with you what the best option is to return or swap your product.
Are there costs for returning products? You are responsible for making it possible for us to resell to products you return. This is why it is important that the product will be sent back in the original packing. It is necessary to prevent damage during transportation by packing and delivering it carefully. When the products are damaged or contain marks of being used more as to test if they function as they should, we remain in the right to charge you for the product. Besides that, the following products cannot be returned: used or filled in vouchers.
Big and heavy packages
Is the return package larger as 176 x 78 x 58 and weights more as 30kg? Then we ask you to contact us about the delivery.