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You can find frequently asked questions with answers here.
2. I want to buy a product, but I can't put it in my shopping basket. How is that possible?
3. I have received a product, but it is not to my liking. What should I do?
4. I have a product that is broken/damaged. What should I do?
5. I ordered a product, but I am missing a part. What should I do?
6. I have a complaint. What should I do?
I received a product, but it is not to my liking. What should I do?
You can return the product to us within 14 days of receipt. When you go to the return page, you will find a detailed explanation of the return procedure of Techniparts Online B.V.
NOTE: Custom made products can not be returned. (For example, hoses cut to your length can not be returned). Your product must not show any signs of use. It is your responsibility to ensure that when we receive the products back, they can be sold as new. It is therefore important that you return them in their original packaging. If they are damaged or contain signs of use beyond what is necessary to establish the function of the product, we reserve the right to charge a fee in such cases. You can contact us if you are in doubt.
I returned a product, but I haven't heard anything yet. What should I do?
Your return will be processed by our warehouse within 10 days. If you have not heard anything after 10 days, please send an email to info@techniparts-online.com with your question and order number.
I have a product that is broken/damaged. What should I do?
Take pictures of the damage and of the box. You can send these photos to info@techniparts-online.com. Include your order number and a clear explanation of which parts are damaged/broken. Most problems we solve within 48 hours. However, sometimes it can take a little longer. This depends on the damage.
I have ordered a product, but a part is missing. What should I do?
You can send us an e-mail with your order number and which part you are missing. To avoid misunderstandings, we also recommend that you send a photo. We will then make sure the new part is sent to you.
I returned a product, but the purchase price has not yet been refunded. What should I do now?
After we have received your product, it will be checked. If everything is in order, the purchase amount will be refunded to the account you used to pay for the order within 14 days from the dissolution of the agreement. If the 14 days have already passed, please contact us.
Bij de status van mijn product staat ‘wacht op betaling’, terwijl ik wel al heb betaald. Wat betekent dit?
When you do not pay via IDEAL or Paypal, payment processing is slower. When paying by bank transfer, the payment does not reach us immediately. If you paid by bank transfer, it is also possible that you forgot to mention your order number. The payment is then checked by hand, this may take a little longer. If after 5 days the status is still 'waiting for payment', please contact us.
All prices shown include VAT unless otherwise stated.
I want to buy a product, but I can't put it in my shopping cart. How is that possible?
The product says receive an email at new stock. This means that both we and the supplier do not have the product in stock. If you leave your email, you will receive an email when this product is back in stock. Unfortunately, we cannot give an indication of this delivery time.
It says receive e-mail when the product is back in stock. What does that mean?
See the answer to the question above.
We always ship with DHL and will send you a tracking code for your convenience.
Can I also specify a time with my order, when the product will be delivered?
Unfortunately we have no influence on the time of delivery. However, you will receive a track-and-trace code on the day of delivery, in which you can find a time indication. However, this only applies to small parcels, for large parcels each driver has his own route. Here you can see the delivery day.
I live nearby and would like to come and see a product. Is that possible?
Yes, you need to call in advance. We do not have a showroom where all products are displayed and not everything is always in stock. Therefore we advise you to call in advance when you are coming and what product you would like to see. Then we will make sure the product is ready in our warehouse.
What is the delivery time of the product?
We always ship with DHL and will send you a tracking code for your convenience.
I have ordered a product, but haven't heard if it has shipped. When will my package be delivered?
Your product is not in stock yet. The product's page shows the delivery time, but you can also log in to see the status of your product. When we ship the product to you, you will receive an e-mail containing a track-and-trace code at 6 a.m. on the day the product is delivered to you. This code allows you to see when your product will be delivered. It also sometimes helps to check your spam folder, an email can sometimes end up in there.
I logged in to check the status of my product, but it only says paid. What does that mean?
Your order has reached us. However, we do not yet have the product in stock and cannot deliver it to you yet. When we get the product in stock is mentioned with the product. For example 5-7 days. This means that we expect the product to arrive within 5-7 working days. Has this time already passed and you have not heard from us? Of course you can contact us to ask about the delivery time of your product. Besides the status paid, there are other statuses:
Pending payment: your payment has not yet reached us.
Paid: payment has been received, but the product has not yet been shipped. This may be because the product is not yet in stock.
Shipped: we have delivered the package to DHL. Check your track-and-trace code for the correct delivery date of your order.
With my ordered product there was a delivery time listed. However, this has been exceeded and I have not received my order yet. When can I expect my order? We strive to inform you when the delivery time of a product is delayed. If we have not notified you yet, we advise you to consult the delivery time of the product you ordered. It may have changed in the meantime. If it has not changed, please contact us.
We can't imagine it, because we think service is very important. But unfortunately it can happen that something does not quite go according to plan. In this case, we will do our utmost to solve it for you. In the unlikely event that you do have a complaint, please contact us. It is best to let us know by phone at 0384601232 or by mail at info@techniparts-online.com. We will deal with your complaint and respond within 14 days. Your complaint can be about our products, for example, but also about our service. Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Dispute Commission via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
All items you buy from us are covered by the legal warranty. Legal warranty means that a product is or should do what the consumer can reasonably expect it to do.
I would like more than five pieces of a product. If so, can I get a discount?
We recommend that you call us or send us an e-mail. Based on which product and quantity, we may offer you a discount.